The metric ranges from -100 to 100, and is seen as a proxy for gauging customers’ overall satisfaction and loyalty. Consider the Net Promoter Score, an industry-accepted index measuring the willingness of customers to recommend a company’s products or services to others. UTOPIA Fiber’s customer service ratings are substantially better than those of other major ISPs in Utah, including Comcast and CenturyLink. Equally significant is the flexible approach UTOPIA Fiber has taken in working with cities, recognizing that each one is unique and that community broadband providers need to be flexible to make a fiber-to-the-home project work. broadband market that is gradually waking up to the enormous civic and competitive benefits of open access. With this expanding footprint, UTOPIA Fiber already has begun to exert a more significant influence on a U.S. This model enables new communities to join the network. ![]() In Morgan and West Point, UTOPIA Fiber is in the process of financing, building and operating a network in communities outside the state’s more-urban core. It has a consulting arrangement with Idaho Falls, and has built and operates a city-owned network for Woodland Hills. UTOPIA Fiber is deploying different models depending on the setting. Now, many more communities in the intermountain West, including Idaho Falls, Idaho (population 61,000), and the small Utah communities of Morgan (population 4,200), West Point (population 9,511) and Woodland Hills (population 1,300), are seeking and getting UTOPIA Fiber. ![]() It has been a boon to its 11 city members, including West Valley City, Orem and Layton – the second, fifth and ninth largest cities in the state. ![]() The on-the-ground reality in Utah reveals a completely different picture about the fiber network.
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